Shipping policy

We know how exciting it is to get packages, and we're happy you've chosen us to be a bright spot on your doorstep and in your mailbox. We're working to get your orders out to you and we're beyond grateful for your patience.

Please take a look at some of the common questions we're being asked so we can keep you up to speed about what to expect with your recent order.

Our fulfillment team is hustling to get your packages out within 1 - 3 business days. Once your order has shipped, you can expect a confirmation email with your tracking information so you can keep an eye on it from there. 

Some carriers are currently seeing shipping delays, and this is two-fold. First, there has been a significant increase in order shipping to both individuals and essential businesses across the world. And second, there is a necessity to ensure the safety and needs of their workers, understandably so. 

Transit speeds will also depend on the carrier selected at checkout. All services offer an expected delivery estimate before committing, so you can make the best decision for what you're needing. 

You'll receive two emails from us, one as your order is confirmed and one as your order ships. Once it's with your carrier, you can track it in a few different spots; through the tracking information provided in your shipping confirmation email, or on the carrier website. 

If your order has just been placed and not yet shipped, our Customer Experience team should be able to help you out with any minor address updates (adding/correcting street and/or apartment numbers; bigger updates like the zip code, city, or state cannot be changed). Please act quickly! Once the order has shipped, we'll have limited options. 

Regarding editing what's in order, this is something we cannot do, unfortunately. We can, however, attempt to cancel an unshipped/pending order, but again, act quickly so we can try to catch it! 

We are honored to garner interest globally, but at this point, we do not ship internationally. Please feel free to add your email to the signup list and we'll be sure to notify you once international shipping launches. 

Not finding what you're looking for? Our Customer Experience team is ready to assist you further. Feel free to email hello@thesmartprotein.co. We appreciate your patience while we assist your fellow Smartprotein fans. 

Thank you for being a part of the SmartProtein family so we can stay healthy and strong together.